1. General Disclaimer

The information, products, and services provided on shop.ozmei.com (the “Site”) by OZMEI (Shanghai) Art & Culture Co., Ltd. (“we,” “us,” or “our”) are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind, express or implied, regarding the operation of the Site, the accuracy, completeness, or reliability of any content, or the products and services offered.

Your use of the Site and reliance on any information or services is solely at your own risk.

2. Product Information Disclaimer

(1) Product Descriptions and Images

We make every effort to ensure that product descriptions, specifications, images, and other details displayed on the Site are accurate and up to date. However, we do not warrant that such information is error-free, complete, or current. Actual products may vary slightly from images due to factors such as lighting, screen settings, or manufacturing differences.

(2) Musical Instrument Condition

For pre-owned, vintage, or restored instruments, descriptions of condition, tone, and appearance are based on our professional assessment and are provided in good faith. However, the perception of sound, touch, and aesthetics is subjective, and we do not guarantee that any instrument will meet your personal expectations or preferences.

(3) Availability

All products and services are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without prior notice.

3. Pricing and Order Disclaimer

(1) Pricing Errors

Despite our best efforts, prices or availability may occasionally be listed incorrectly due to typographical errors, system errors, or other reasons. We reserve the right to correct any such errors and to cancel or refuse any order placed based on incorrect information.

(2) Order Acceptance

Your placement of an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, suspected fraud, or violation of these terms.

4. Professional Service Disclaimer

(1) Piano Tuning, Regulating, Restringing, and Rebuilding

Our piano tuning, regulating, restringing, and rebuilding services are performed by qualified technicians using professional methods and materials. However, results may vary depending on the condition, age, make, and environment of the instrument. We do not guarantee that any service will achieve a specific tonal result, performance outcome, or aesthetic standard.

(2) Pre-Existing Conditions

For instruments with pre-existing damage, structural issues, or wear, our services may be limited in scope. We will inform you of any such conditions before proceeding, but we are not liable for issues that were present prior to our service.

(3) Environmental Factors

Piano performance and stability are affected by environmental factors such as humidity, temperature, and usage. We are not responsible for changes in instrument condition caused by environmental factors after our service is completed.

5. Third-Party Links and Content

The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OZMEI (SHANGHAI) ART & CULTURE CO., LTD., ITS DIRECTORS, EMPLOYEES, TECHNICIANS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH:

  • Your use of or inability to use the Site;
  • Any products purchased or services rendered through the Site;
  • Any errors or omissions in content;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.

Our total liability to you for any claim arising from or related to the Site or our products and services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

7. No Professional Advice

Any information provided on the Site, including blog posts, guides, or instructional content related to musical instruments, is for general informational purposes only and does not constitute professional advice. You should consult a qualified professional before making decisions based on such information.

8. Accuracy of User-Generated Content

The Site may allow users to post reviews, comments, or other content. We do not endorse, verify, or guarantee the accuracy of any user-generated content. You rely on such content at your own risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless OZMEI (Shanghai) Art & Culture Co., Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your violation of this Disclaimer or your misuse of the Site.

10. Governing Law

This Disclaimer shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising out of or in connection with this Disclaimer shall be submitted to the competent court in [city, e.g., Shanghai], China.

11. Changes to This Disclaimer

We reserve the right to update or modify this Disclaimer at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Disclaimer.

12. Contact Us

If you have any questions about this Disclaimer, please contact us at:

  • Company Name: OZMEI (Shanghai) Art & Culture Co., Ltd.
  • Registered Address: Room 101-1, Building 1, No. 66 Guangfulin East Road, Songjiang District, Shanghai, China
  • Contact Email: ozmei@outlook.com